AI Chatbots & Agentic AI Implementation
AI Chatbots & Agentic AI Implementation
A chatbot that answers FAQs is a 2019 product. We build AI agents that actually do things.
The difference between a chatbot and an agentic AI system is the difference between answering a question and completing a task. Agentic AI connects to your systems, retrieves data, triggers workflows, updates records, and escalates when human judgment is needed.
We build AI agents for three functions where the ROI is clearest.
What This Includes
Operations
Field service request routing, maintenance alert escalation, PTW initiation, inventory reorder triggers
Finance
Invoice processing and approval routing, expense reconciliation, month-end task automation, natural language ERP queries
Sales
Lead qualification, CRM update automation, quote drafting from product databases, pipeline status reporting
FAQs
What is the actual difference between a chatbot and agentic AI?
A chatbot answers questions. Agentic AI connects to your systems, retrieves data, triggers workflows, updates records, and escalates to a human when judgment is needed, meaning it completes parts of a task rather than just describing what to do.
Which business functions benefit most from agentic AI?
Operations, finance, and sales are where the ROI is clearest in practice. Examples include field service request routing and PTW initiation in operations, invoice processing and reconciliation in finance, and lead qualification and CRM updates in sales.
Does this require replacing our existing CRM, ERP, or ticketing systems?
No. Agentic AI is designed to connect into your existing systems, such as your CRM or ERP, and operate within them rather than requiring a platform replacement.
How is it decided when the AI should escalate to a human?
Escalation thresholds are defined during implementation based on your operational risk tolerance, for example automatically escalating safety-related alerts or high-value financial approvals, while routine tasks are completed without human intervention.
Ready to Talk AI Chatbots & Agentic AI Implementation
Reach out through Adroit’s existing contact channels. Our team will route this enquiry directly to Nyx Wolves.